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Shipping terms:
UPS ground please allow 7-10 days
US Postal please allow 7-14 days
DHL RUSH please allow up to 2-4 business days AirMail please allow 2 weeks
Orders are usually shipped from our warehouse within 1-2 business days. The above times are estimates from the day you place your order.
Insurance is included in the cost of our shipping rates.
If you order weighs less than one pound and is shipping to a physical address within the Continental U.S., your order will be shipped via USPS Priority Mail instead of UPS Ground. The same shipping rates apply.
We combine shipping, shipping charge is 12% of you total purchase with a minimum charge of $7.95 per order. Please, contact us if you are ordering more than one item to get a discount on shipping.
Return Policy for broken or defective items:
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 7 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the bottom of the website.
http://homesandgardens.ecrater.com/contact.php
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